Refund policy

At Giftness Decor, we want you to be satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below. 30-Day Return Policy We accept return requests within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging where reasonably possible. You will also need to provide your order number or proof of purchase. How to Request a Return To request a return, please contact us at: amazon.sod@gmail.com Please include your order number, the item you wish to return, and the reason for your return. Once your request has been reviewed, we will provide return instructions and the applicable return shipping address. Please do not send any items back without contacting us first. Return Shipping Our return processing facility is located in China. For standard returns, customers are responsible for the return shipping costs, unless otherwise required by applicable law. We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed. Return shipping costs are non-refundable for standard returns, except where required by applicable law. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at amazon.sod@gmail.com as soon as possible. Please include your order number, a description of the issue, and photographs if available. We will review the issue and arrange an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable law. Customers will not be required to pay return shipping costs for items that are defective or incorrect where the seller is legally responsible for those costs. Refunds Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at amazon.sod@gmail.com. Exchanges If you would like to exchange an item, please contact us before returning it. Depending on product availability, we may arrange an exchange or recommend returning the original item and placing a new order. Consumer Rights Nothing in this policy limits or excludes any statutory consumer rights that apply to your purchase. Where applicable law provides additional cancellation, return, refund, or other consumer rights, those rights will take precedence over this policy. Contact Us For any questions regarding returns or refunds, please contact: Giftness Decor Email: amazon.sod@gmail.com